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Consumer Information

The Boston Fed provides many resources to consumers, including conferences on current issues faced by consumers as well as publications that help consumers stay informed.

Our Consumer Spotlight is an informative resource on consumer laws and regulations created to help resolve prevalent consumer concerns and promote awareness. To be a savvy consumer, visit the Spotlight often.

 

Consumer Spotlight

What's New

Database of Consumer Credit Card Agreements offsite
Agreements for more than 300 credit card issuers are now online in a searchable database created and updated quarterly by the Federal Reserve Board.

The Consumer Financial Emergency Survival Kit
Basic helpful guidance and resources on a broad range of consumer financial topics.

Federal Reserve's Website to Help Consumers Better New Credit Card Protections offsite

New Credit Card Regulations Take Effect in February pdf
From the Massachusetts Office of Consumer Affairs & Business Regulation

Know Before You Go... To Choose or Use a Credit Card
How much do you know about credit cards? Take the quiz or read the updated brochure.

Reverse Mortgages: Are They for You? pdf
From the U.S. Office of the Comptroller of the Currency (OCC)

The Federal Reserve Board Proposes Rules Amending Credit Card Provisions of Regulation Z (Truth in Lending) offsite

Public Service Announcement on Foreclosure Scams (30-second video)

"5 Tips" Series from the Federal Reserve Board of Governors
Topics include:

MakingHomeAffordable.gov offsite
Self-assessment tools, calculators, and resources to help homeowners determine whether they might be eligible for a home loan modification or a refinance under the Home Affordable Refinance Program

Highlights of the Amended Regulations Z & AA: New Rules to Ensure Wise Choice & Use of Credit Cards pdf

Demystifying FICO Scores pdf

What Every Massachusetts Renter Should Know in this Foreclosure Crisis
See related brochure.

Fed Approves New Rules for Home Mortgage Lending offsite
Final rules for Regulation Z (Truth in Lending) aim to protect consumers and facilitate responsible lending.

TheInformedHomeBuyer.org offsite
The Federal Reserve Bank of Boston’s consumer resource for mortgages and foreclosures

Massachusetts Joins Launch of Nationwide Licensing System offsite

The Consumer Insider offsite
Subscribe to the Massachusetts Office of Consumer Affairs & Business Regulation e-mail list.

Common Mistakes That Cost Bank Customers Money offsite
From FDIC's Consumer News

New England Consumer Advisory Group

The New England Consumer Advisory Group (NECAG) consists of regulators, attorneys, bankers, academics, consumer advocates and other financial industry professionals from all over New England. NECAG meets periodically to identify and address consumer financial protection issues in the region.

List of Member Organizations

 

Hot Topics

Automobile LeasingBankruptcyBankingU.S. CurrencyDebt CollectionDebt ManagementEarned Income Tax CreditE-BankingForeclosuresIdentity TheftInternet FraudLoans & Credit CardsMortgagesPayment SystemsPersonal BankingPrivacySavings BondsFor TeensUnbanked

 

Recursos en Español

Ayuda al consumidor de la Reserva Federal offsite

Infórmese antes de . . . elegir o usar una tarjeta de crédito
Guía sobre tarjetas de crédito y glosario de términos

Infórmese antes de ir...a solicitar una hipoteca
Guía de productos hipotecarios y glosario de terminología sobre préstamos

Tal vez usted paga demasiado por su hipoteca
Información para asegurarse de que usted obtenga el mejor producto para el cual califica ahora

Robo de identidad
Para entender qué es el robo de identidad, cómo ocurre, cómo protegerse, y los pasos que usted debe tomar si su identidad es robada

 

Did You Know...

...that identity theft is the number one consumer fraud complaint?
Find out more in this presentation from Boston FBI Special Agent William P. Rose. pdf

...you no longer have to call all 3 credit bureaus to order your free credit reports?
Find out more...

...you can opt out of credit card solicitations?
Find out more...

 

 

Federal Reserve Consumer Help

Federal Reserve Consumer Help Web Site offsite

888-851-1920 (Phone)
877-766-8533 (TTY)
877-888-2520 (Fax)

En español: Ayuda al consumidor de la Reserva Federal offsite

 
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Mailing Address: P.O. Box 55882 | Boston, MA 02205

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